FAQ

Your Communication Hub

Frequently Asked Questions

The Quarters Ames strives to make it as easy as possible for our valued student residents to get information and communicate with us. After all, you have lots of stuff going on! Get the support you need right here through our online portal where you can request maintenance service, pay your monthly installment, find out what’s happening in the community, and more. This is student living simplified.

At The Quarters Ames, we lease by the bedroom. In an individual lease, you are only responsible for the payment of your bedroom space. All roommates will split shared utilities and be responsible jointly for the common areas.

We have a term lease that begins on a specific date and ends on a specific date for one fee. This fee is divided into 12 equal installments for your convenience.

The standard term is August 1 to July 15, with payments made in 12 equal installments. 5- and 10-month lease options are available but limited.

  • 5-month term: August 1 – December 31
  • 10-month term: August 1 – May 31

All residents are required to have $100k property damage liability coverage or a property damage liability waiver (PDLW). The PDLW is included for a minimal fee in your monthly installment payment or if you have an insurance policy that meets our requirements, it can be submitted via https://portal.confirminsurance.com/.

Prior to your move-in day:

  • Make sure all of your lease documents are signed.
  • Make sure monthly installments and other monies due are paid in advance, we do not accept payments in the office.
  • If you did not sign up for our property damage liability waiver (PDLW) you will have to submit your personal insurance in advance of moving in.

Move-in day:

  • Check begins August 1 at the Leasing Office.
  • Please bring your photo ID.
  • We will check your account and assign your keys.

Monthly installment is paid online through your Resident Portal. You may set up re-occurring payments or make a one time payment with an e-check, credit, or debit card. Additionally, residents may set up automatic withdrawals from a checking or savings account through the Resident portal. Please speak to your site manager if you have any questions.

Installment is due on the 1st of each month and is considered late if not received by close of business on the 3rd. If the monthly installment is not paid by the 3rd a late fee will be added to your account.

Pets may be allowed here at The Quarters Ames upon approval. If approved, two dogs/cats are allowed per apartment. Pets must be registered before they may reside in the apartment. The owner must pay a non-refundable pet fee of $350 per pet. There is a monthly pet installment of $25 per pet. Please inquire with the office if you would like to bring your furry friend with you.

If there is an emergency maintenance issue such as a fire, water leak, or other safety related matter, please call our office right away at (844) 410-6067. If the issue is not an emergency, you may submit a maintenance request through the Resident Portal.

If you have a safety related emergency requiring immediate assistance, call 911. For all other after-hours emergencies, please call us at (844) 410-6067, option 9. When prompted, please leave your name, telephone number, unit number, and a detailed description of the emergency and our on-call team member will return your call in a timely manner.

We do not provide any lease break or buy-out options. However, residents might be able to relet the bedroom to a new resident, provided they meet the criteria and execute a lease agreement. Please contact your site manager with any questions.

Residents are responsible for paying the utilities as indicated on the lease agreement. Resident utilities shall be divided among the residents of the unit so that each Resident shall receive a bill for their portion of the utilities for the unit. 

Please monitor your email on file as our staff will provide periodic updates during the days and months leading up to move-out day.